FAQ
Step 1: Click on the 'Settings' icon for the desired file. Step 2: Rename the file's title and click 'Update.' Click 'Cl...
Wed, 6 Apr, 2022 at 12:58 PM
Step 1: Select the 'Files' icon Step 2: Select the folder icon Step 3: Hover over desired folder and select the more options icon Step ...
Tue, 8 Feb, 2022 at 3:59 AM
Step 1: Click on the three dot 'More' menu for the desired file. From the dropdown, select 'Replace Media.' Step 2: Select your n...
Tue, 8 Feb, 2022 at 4:06 AM
Step 1: When viewing a file, click the menu in the top left corner. Step 2: From the dropdown, click 'Contact Us.' Step 3: F...
Wed, 9 Feb, 2022 at 8:29 PM
Step 1: On the login screen or in the file view, click the Menu icon. Step 2: In the drop-down menu, click “Contact Us.” Step 3: Type in your conta...
Wed, 2 Mar, 2022 at 5:49 PM
You can require an additional security code to further protect your files. When this permission is set, recipients will need to enter the custom code before...
Mon, 31 Jan, 2022 at 5:08 AM
Step 1: Click on 'Viewers' for the desired file. Step 2: Click the three dot 'More' menu next to the desired viewer. From the dropd...
Wed, 9 Feb, 2022 at 4:41 PM
Step 1: Click on the 'Viewers' icon for the desired file. Step 2: Locate the desired user and click the teal 'Lock' icon listed unde...
Wed, 9 Feb, 2022 at 1:27 AM
Step 1: On Login Screen, click the menu. Step 2: On the drop-down menu, click the button in the upper left corner. “Reset Data.” Step 3: Click “Rese...
Wed, 9 Feb, 2022 at 8:36 PM
Note: Only file, project, and site admins can reset MFA secrets. If you are not a project or site admin, you will need to reach out to an admin associated w...
Tue, 31 Jan, 2023 at 2:13 PM